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FAQ’s

Will using compatible remanufactured consumables affect the warranty of my machine?

It seems there are some misconceptions in this area. The Magnuson-Moss Warranty Act of 1975 states that warranty cannot be voided because of the use of aftermarket products. In the unlikely event that one of our products causes any problems with your printer, we will resolve any issues or replace the machine free of charge.

Most manufacturers have a number of clauses within their warranty terms that void the warranty. These usually include damage to the printer caused by the user, damage caused by installing non-standard components, higher usage and workload than the printer’s specification and damage caused by the use of paper or media that is out of the printer’s specification.

What happens should the toner cause damage to my printer?

If a planitgreen consumable causes damage to your printer then we do not expect the printer manufacturer to cover the cost of repair. This is where our warranty and guarantee takes effect.

UK and European laws and your basic statutory rights also cover you. Under the Sale of Goods and Services Act we have an obligation to supply products that are fit for purpose and offer value. If we sell a sub standard product then we have an obligation to replace the product and to rectify any damage directly caused by our product at no cost to the customer.

All planitgreen products are rigorously tested and quality control is of prime importance. By using our compatibles you are not invalidating your warranty, you are fully guaranteed and are not compromising quality in any way, you are simply making significant cost savings.

We warrant planitgreen consumables to be suitable for use in your printer and to be free of defects, which could cause damage to your printer. Should it be shown that a printer is damaged due to the use of a planitgreen™ consumable; planitgreen™ will send and pay for an engineer to resolve the problem.

What are remanufactured toners?

Remanufacturing is an industrial process whereby used toner cartridges are disassembled and cleaned, refilled, engineered to become “as new”, and then marketed as own-brand cartridges such as planitgreen, competing on the basis of price and quality with new cartridges.

The empty cartridges are collected from consumers, businesses, charities, sporting-clubs, schools, etc.  At the forefront of the development of new, environmentally friendly manufacturing, the remanufacturing industry is also instituting new, industry-wide systems and initiatives which are creating a recognisable foundation of quality and effective management across all markets.

Are remanufactured cartridges poorer quality than the branded originals?

No. And many independent consumer surveys confirm this.

Comparison studies by the reputable German test organisation Stiftung Warentest both confirmed that non-OEM cartridges are not only cost effective, but also of equal quality.  European computer magazine C’t asked 2700 users on-line, and concluded that the fear for using non-OEM cartridges is unnecessary.

ETIRA, the European Toner & Inkjet Remanufacturers Association confirms this: remanufactured cartridges are made according to the highest standards (including ISO,DIN) and produced ‘fit for purpose’. Our growing sales prove the satisfaction with remanufactured goods. Judging by the substantial and rapid growth of our industry in the last decade, customers are increasingly satisfied with the choice and quality remanufacturers provide. With quality levels being the same or higher, the only real difference between an original and remanufactured cartridge is the price!

How does remanufacturing help the environment?

Every year, more than 500 million plastic printer cartridges end up dumped in landfills around the world.

planitgreen only uses virgin toners, those that have only been used once from new to be remanufactured, but cartridges can be remanufactured for re-use, easily up to 2-3 times which substantially reduces the number of cartridges going to landfill, in an ideal world by a staggering 66-75%

Every cartridge that we remanufacture is one fewer going directly to the landfill. For every remanufactured cartridge purchased, its one less new cartridge that needs to be produced, saving energy, and preventing it from entering the waste stream and from draining the planets natural resources.

How do you substantiate your claims about “being green”?

The re-use of the plastics and metals used in toner and print cartridges is by far the most environmentally-friendly method of dealing with what is, essentially, a waste product – the empty cartridge.

For example, recycled aluminium, used again in remanufactured products, uses 95% less energy in manufacture than virgin aluminium. Remanufacturing, however is not only about being ‘green’; it is a real solution to the growing waste mountain that delivers significant business and tangible and real environmental benefits.

It is not just an industry – it is a manufacturing ethos of re-use, not just re-cycle. The EU has recently set new levels in graduation in general waste policy: Prevention of waste now has the highest priority. Immediately next comes re-use of waste. The collection and controlled dumping, as advocated by some OEMs comes as last resort. Remanufacturing therefore is biding by EU policy to the letter and the spirit.

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